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5 Ways to Build Strong Vendor Relationships

By Belinda Mumma, senior consultant, enterprise risk management services, Sollievo

July 31, 2018


When Van Gogh painted a picture, he did everything purposefully. He put everything in just the right place and used exact colors to create the perfect masterpiece. In some ways, building vendor relationships isn't much different - everything you do has to be deliberate so that the end result is what you want.

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A True Tale of Credit Unions & Identity Theft

By Staci Wright, senior consultant, fraud services, Sollievo

April 24, 2018


In the last few years, technology has expanded in ways that make identities so much easier for fraudsters to steal. With auto location settings on mobile devices, information-gathering apps and the big one…social media…it’s not really a surprise that identity theft happens every two seconds.

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Assess, Analyze, Plan: How to Prepare for Emergencies

By Mark Clarke, senior consultant, business continuity services, Sollievo

December 4, 2017


It was just on the news. A hurricane is heading your way, and it's on target to collide with your organization. What do you do? How do you handle a situation like this? Three words: assess, analyze and plan.

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Service Level Agreements: What Should You Include?

By Belinda Mumma, senior consultant, enterprise risk management services, Sollievo

November 3, 2017


It goes without saying - contracts with vendors and service providers should be scanned and reviewed, edited and vetted. You don't want to be stuck with a deal that is going to cause you financial or reputational trouble. The secret to a good business relationship is having a Service Level Agreement (SLA) within your contract.

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Compliance vs. Security: Is There a Difference?

By John Cuneo, senior consultant, information security risk management services, Sollievo

October 5, 2017


Is your credit union compliant? Is it secure? Is there a difference?

The financial industry is complicated. There are tons of regulations from several governing bodies, as well as ongoing threats to information security. In many cases, compliance regulations are created to keep credit unions secure.

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Social Engineering: How to Avoid Becoming a Victim

By Robert Gentry, senior consultant, information security management services, Sollievo

June 28, 2017


Time and time again, the credit union movement prides itself on the notion of "people helping people." It's our employees providing the most outstanding quality service in service of our members that sets us apart from banks. Credit unions are all about people.

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5 Steps to Integrate the "Fifth Pillar" of BSA Compliance

By Cindy Hagan, senior consultant, compliance services, Sollievo

June 8, 2017


The year was 1970. It was a time of bell-bottom jeans, feathered hair and Mary Tyler Moore makin' it after all. It was also the year that Congress passed the Bank Secrecy Act (BSA), a law which required financial institutions to work with the government to snuff out money laundering and fraud.

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More to Vendor Due Diligence: The Information Security Side

By John Cuneo, senior consultant, information security risk management services, Sollievo

December 19, 2016


Vendor due diligence (VDD) is a program that evaluates service providers to ensure that they meet your organization's needs and to assess the risk of working with them. Most VDD programs ask these questions: Who is the vendor? Where is the vendor located? What products and services does the vendor offer?

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Customer Due Diligence: The Beneficial Ownership Component

By Cindy Hagan, senior consultant, compliance services, Sollievo

October 24, 2016


Customer identification is nothing new to credit unions. In fact, thorough customer due diligence is required by the Bank Secrecy Act (BSA) of 1970.

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A True Tale of Millennials and Identity Theft

By Staci Wright, senior consultant, fraud services, Sollievo

September 1, 2016


In the last few years, technology has expanded in ways that make identities so much easier for fraudsters to steal. With auto location settings on mobile devices, information-gathering apps and the big one…social media…it's not really a surprise that identity theft happens every two seconds.

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Incident Response Planning: The Recipe

By Mark Clarke, senior consultant, business continuity services, Sollievo

July 18, 2016


Remember baking holiday cookies with Grandma? Or making last night's dinner? No matter what you're cooking, there's always a recipe. Sure, you may add things here and there or make adjustments, but the recipe gives you ingredients and steps in a precise order. It's a science after all.

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Your Outsourcing Checklist

By Belinda Mumma, senior consultant, enterprise risk management services, Sollievo

June 7, 2016


Does your credit union use third-party vendors, or outsource, for some of your products and services? Outsourcing is an increasingly common strategy used by many financial institutions. Why? Because outsourcing allows you to offer quality products and, often times, reduce costs by using a third-party's resources.

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'Tis the Season for Business Continuity

By Mark Clarke, senior consultant, business continuity services, Sollievo

December 23, 2015


When was the last time you looked at your Business Continuity Plan (BCP)? If you're like most companies, it's probably been more than a year.

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Enhanced Due Diligence: The Next Level of Risk Protection

By Cindy Hagan, senior consultant, compliance services, Sollievo

November 24, 2015


It's something you do for all members, new and old. You collect information from the member and verify it to make sure your credit union isn't exposed to a significant risk of money laundering or terrorist financing. You're performing due diligence.

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Hungry for Success?

By Belinda Mumma, senior consultant, enterprise risk management services, Sollievo

September 29, 2015


Are you hungry for success?

The goals of every credit union are to help their members and expand their institutions. So how do you achieve the success you strive for? As with any venture, the key to success is taking risks.

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How Well Do You Know Your Business?

By Mark Clarke, senior consultant, business continuity services, Sollievo

August 1, 2015


How well do you know your business? This is an important question, especially when it comes to your business continuity planning. Here's a quick scenario to make you think. A hurricane has just passed through and the electricity goes out. You find out that the electricity can't be restored for up to a week due to residual weather issues and flooding. How does this affect you? Can you continue your operations? If you rely on a system for processing, how will you do so during the week-long power outage?

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